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FAQ

Common Questions

What are check-in/out times?

Check-in from 14:00, check-out by 12:00. Early/late subject to availability.

Is the hotel near the city center?

5 min walk to Hoan Kiem Lake, near St. Joseph's Cathedral and Walking Street.

Do you offer airport transfers?

Yes, to/from Noi Bai Airport. Please arrange at least 24 hours in advance.

Is WiFi complimentary?

Yes, complimentary 1Gbps WiFi throughout the hotel and all rooms.

What is the cancellation policy?

Free cancellation 48+ hours prior. Within 48 hours: first night charged.

Do you accept credit cards?

Yes, we accept Visa, Mastercard and major domestic cards.